I cringe whenever I hear my therapists or front counter ask the patient this:
I want to poke my own eyeballs and pull out my hair by fistfuls.
Uh-uh, you never let the patients decide when they will come in next. It is you, the therapist in charge of their rehab and fitness, who should and will decide if they need to come in weekly, or twice weekly, or whatever, at your expert and clinical discretion.
It’s simple – you ARE the clinical expert and rehab specialist. You have assessed them, even treated them, hence you are the one who KNOWS when and how often they need to come in to get treated to reach their rehab and fitness goals.
I do not ever let my front counter be the one who advises the next appointment for the patients, and the reasons for this is:
That way, the next appointment is settled on the spot, and patients can just go to the front desk to make payment.Back to top of page